Last updated: December 16, 2025
Version: 1.0
This Privacy Policy describes how Gi.Vi. Holdings Ltd processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and UK GDPR.
Gi.Vi. Holdings Ltd
Company Number: 15830977
Registered Address: 12-16 Lionel Road, Canvey Island, England, SS8 9DE
Privacy Contact: Submit our contact form
Website: giviholdings.com
When you request a quote or translation service, we collect:
Types of documents processed:
Important: These documents contain special categories of personal data (Article 9 GDPR) and may contain judicial data.
Through cookies and similar technologies:
For complete details, see our separate Cookie Policy.
3. Legal Basis and Purposes
Purpose | Legal Basis | Retention Period |
|---|---|---|
Provide translation quote | Contract performance (Art. 6.1.b) | Short period if not accepted |
Execute NAATI certified translation | Contract performance (Art. 6.1.b) + Explicit consent for special data (Art. 9.2.a) | Duration necessary for service delivery and customer support |
Administrative and accounting management | Legal obligation (Art. 6.1.c) | As required by applicable tax and accounting laws |
Advertising remarketing (when activated) | Consent (Art. 6.1.a) | See Cookie Policy |
Customer support | Legitimate interest + Contract performance | Duration of customer relationship plus reasonable period thereafter |
Statistical analysis (GA4, Zoho PageSense) | Legitimate interest (Art. 6.1.f) | As specified in Cookie Policy |
CRM profiling for recurring customer discounts | Consent (Art. 6.1.a) | Until withdrawal or prolonged inactivity |
Direct marketing (when activated) | Consent (Art. 6.1.a) | Until withdrawal |
For specific retention periods applicable to your data, please submit a data access request via our privacy form
Provider | Service | Data Location |
|---|---|---|
Zoho Corporation | CRM, Desk, Forms, SalesIQ, PageSense, Books | EU/USA (DPF certified) |
Google LLC (Alphabet Inc.) | Google Workspace, Drive, Analytics 4, Fonts, Tag Manager | EU/USA (DPF certified) |
Stripe Inc. | Payment processing | EU/USA (DPF certified) |
Brizy Cloud (AWS) | Website hosting | EU (AWS data centers) |
Cloudflare Inc. | CDN, DNS, security | Global network |
Wisernotify | Testimonial widget, WhatsApp button | As per provider policy |
Your documents are shared with freelance NAATI certified translators located in Australia to perform the translation service.
Legal basis for transfer:
Safeguards:
Where legally required, data may be disclosed to:
Recipients: Google LLC, Zoho Corporation, Stripe Inc., Cloudflare Inc.
Legal basis:
These providers are DPF certified and provide adequate level of data protection.
Verify certifications:
Recipients: NAATI certified translators (freelance)
Legal basis:
Safeguards:
Australia does not have an EU adequacy decision but has robust privacy laws (Australian Privacy Act 1988 + Australian Privacy Principles).
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Data Type | Retention Criteria |
|---|---|
Quote requests not accepted | Short period after request |
Customer documents and translations | Duration necessary for service delivery and reasonable period for customer support |
Communication records | Duration of customer relationship plus reasonable period thereafter |
CRM records | Until withdrawal of consent or prolonged period of inactivity |
Accounting and tax records | As required by applicable tax and accounting laws (typically 6-10 years) |
Analytics cookies | As specified in Cookie Policy |
Legal disputes: In case of claims, complaints, or litigation, we may retain data necessary to defend our rights until resolution plus applicable prescription period, pursuant to Art. 6.1.f GDPR (legitimate interest - defense of rights).
For specific retention periods applicable to your data, please submit a data access request via our privacy form
Technical measures:
Organizational measures:
Right | Description |
|---|---|
Access (Art. 15) | Obtain a copy of your data and information about processing |
Rectification (Art. 16) | Correct inaccurate or incomplete data |
Erasure (Art. 17) | Obtain deletion of data ("right to be forgotten") when no longer necessary |
Restriction (Art. 18) | Restrict processing in certain cases (e.g., disputing accuracy) |
Portability (Art. 20) | Receive data in structured format and transfer to another controller |
Objection (Art. 21) | Object to processing based on legitimate interest or for marketing |
Withdraw Consent (Art. 7.3) | Withdraw consent at any time without affecting lawfulness of prior processing |
Complaint (Art. 77) | Lodge a complaint with the competent supervisory authority |
Submit your request using our dedicated privacy request form
Response time: Maximum 1 month from request
Cost: Free (unless requests are manifestly unfounded)
You have the right to lodge a complaint with the data protection authority in your country of residence.
Company headquarters (UK):
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
For EU/EEA residents:
Contact your national data protection authority. Find your authority at:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
For other countries:
Contact the data protection or privacy authority in your country of residence.
This website uses cookies and similar technologies. For complete information, see our separate Cookie Policy.
Cookie types:
You can modify cookie preferences through the cookie banner on the website or browser settings.
Profiling:
We use limited profiling to:
Legal basis: Consent (for discounts) / Legitimate interest (aggregate statistics)
We do NOT use profiling for automated decisions that produce legal effects or similarly significantly affect you.
Automated decisions:
We do NOT use fully automated decision-making systems. All decisions (quote acceptance, pricing, service delivery) involve human evaluation.
The service is exclusively intended for individuals 18 years of age or older.
We do NOT knowingly collect data from individuals under 18 years of age.
Note: We may receive documents relating to minors (e.g., birth certificates, school documents) if provided by parents/legal guardians of legal age who request the service.
We reserve the right to modify this Privacy Policy.
In case of substantial changes:
We recommend consulting this page periodically.
For any questions about this Privacy Policy or the processing of your data, please refer to the contact details indicated in section 1. Data Controller
We will respond within 1 month of receiving the request.
N.A.A.T.I. Translations
Naati Translations | Service operated by ISS Education
International Study Solutions division of Gi.Vi. Holdings Ltd
iss-edu.com | giviholdings.com
© 2025 Gi.Vi. Holdings Ltd | Registered Office: 12-16 Lionel Road, Canvey Island, England, SS8 9DE | UK Company Reg. No: 15830977